Shipping policy
Key Information
- Cutoff time: 11:00am EST
- Handling time: 1-2 business days (Mon-Fri)
- Transit time: 5-7 business days (Mon-Fri)
- Free shipping on all orders within United States
Shipping Process
Upon placing your order, an email confirming your order will be sent promptly. This indicates the successful reception of your order in our system. All orders are processed and dispatched within 1-2 business days (Mon-Fri). Delivery times may vary, typically ranging from 5-7 business days (Mon-Fri).
We deliver orders free of charge to the entire United States, Alaska and Hawaii included.
Tracking
Within 24 hours of your order leaving the warehouse, you will receive tracking information at the email address provided during checkout. In case tracking details are not received within 3 business days, feel free to contact us at sales@audiomastershq.com.
Delayed Orders
If the maximum time of 9 business days for processing (maximum 2 business days) and shipping (maximum of 7 business days) has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional days and remember to use your tracking code. If your package has still not arrived by then, please contact us at sales@audiomastershq.com with your order number and we will assist you.
Cancellations
If you need to cancel an order, please contact us within 6 hours from placing the order. Send us a message to sales@audiomastershq.com with your order number. We will be unfortunately unable to process any cancellations after the 6 hour period has expired - you'll still be able to return the items with the conditions explained above.
Damaged or Wrong Items
Sometimes it can happen that you might receive a wrong or damaged item. We are very sorry if this happens. Please make sure that you take pictures of the package and contact our customer support at sales@audiomastershq.com within 24 hours of accepting the package.
Contact
- Email: sales@audiomastershq.com
- Phone: (917) 341-2216
Address
AudioMasters HQ by MAHMOODPROPERTYHOLDINGS LLC
2318 Halls Grove Rd,
Gambrills, Maryland 21054,
United States
D-U-N-S number: 110707607