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Refund policy

Key Information

  • 30 days to return
  • Get money back within 10 business days
  • 25% restocking fee
  • Customer pays for return shipping costs

Returns

If you are not entirely happy with your purchase, you can return your item/s within 30 days of delivery. To start the refund process, first contact our customer support at sales@audiomastershq.com to get details on how to proceed.

Your item must be in the same condition that you received it, unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase. Bear in mind that you are responsible for any return shipping fee and that there is a 25% of a restocking fee.

Same rules apply for exchanges.

Refunds

Once we receive your items, we will inspect them and let you know via email whether we accept your return. After that, within 10 business days we will refund you on the original payment option that you have used to place your order with us.

Delayed orders

If the maximum time of 9 business days for processing (maximum 2 business days) and shipping (maximum of 7 business days) has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional days and remember to use your tracking code. If your package has still not arrived by then, please contact us at sales@audiomastershq.com with your order number and we will assist you.

Cancellations

If you need to cancel an order, please contact us within 6 hours from placing the order. Send us a message to sales@audiomastershq.com with your order number. We will be unfortunately unable to process any cancellations after the 6 hour period has expired - you'll still be able to return the items with the conditions explained above.

Damaged or wrong items

Sometimes it can happen that you might receive a wrong or damaged item. We are very sorry if this happens. Please make sure that you take pictures of the package and contact our customer support at sales@audiomastershq.com within 24 hours of accepting the package.

Contact

Address
AudioMasters HQ by MAHMOODPROPERTYHOLDINGS LLC
2318 Halls Grove Rd,
Gambrills, Maryland 21054,
United States

D-U-N-S number: 110707607

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